FREQUENTLY ASKED QUESTIONS
TICKETS
What are the MAIN ticket prices?
1 ticket for $30
4 tickets for $75
8 tickets for $125
20 tickets for $275
35 tickets for $400
What are the LUCKY STARS 50/50 ticket prices?
1 ticket for $10
5 tickets for $25
15 tickets for $50
30 tickets for $75
50 tickets for $100
How can I purchase tickets?
By phone from anywhere in Alberta – toll free 1-855-STARS-68 (1-855-782-7768)
On our website at starslottery.ca
By email inquiries@starslotteryalberta.ca
By Mail to STARS LOTTERY AB, PO Box 700, Station M, Calgary, AB, T2P 4Y3
In person NOTE: Lottery show homes locations are closed until further notice. Please check back with www.starslottery.ca for updated information. Virtual tours of the show homes are available at www.starslottery.ca. STARS bases are still open for in person ticket sales.
STARS Alberta Bases:
- Calgary: 1441 Aviation Park NE, 403-295-1811. Open Monday-Friday 9:00pm-4:00pm
- Edmonton: International Airport #100, 1519 – 35 Avenue East, 780-890-3131. Open Friday 9:00am-4:00pm
- Grande Prairie: 10911 123 Street, 780-830-7000. Open Monday – Friday 9:00am-4:00pm
STARS bases are open for in person ticket sales using debit or credit cards only. No cash or cheques will be accepted at the bases. Proof of vaccination will be required to enter a STARS base and masks must be worn at all times while in the base. Failure to comply with these regulations will result in access to the base being denied.
What methods of payment can I use?
VISA and MasterCard. Direct debit is available at base locations. No cash.
How long does it take to receive my ticket in the mail?
If you requested a printed ticket, please allow 2-3 weeks for delivery.
How long does it take to receive an e-ticket confirmation by e-mail?
Please allow 24 hours for the email to arrive. If you do not receive your e-tickets within 24 hours, you can email inquiries@starslotteryalberta.ca. You may also want to check your email junk folder. If you choose e-tickets, you will not receive a printed ticket by mail.
How many ticket packages are sold in total?
173,100
How many ticket packages are sold in total for the LUCKY STARS 50/50 Lottery?
172,900
What is the mailing address to purchase tickets?
PO Box 700 Station M, Calgary AB T2P 4Y3
How many names can be put on a ticket?
Maximum of two names per ticket order. For group orders, it is the responsibility of the group to keep a record of who is involved in the purchase. STARS and lottery management will not be responsible for any conflict between group purchases. In the event of a winning ticket stub having more than one name, the prize letter will be sent to the first name on the ticket confirmation stub.
Is there an age restriction on purchasing tickets?
Yes. Ticket purchasers must be 18 years of age or older.
If I am not a resident of Alberta can I still purchase a ticket?
Yes, however you must be in Alberta at time of purchase.
Is my purchase tax deductible / do I get a tax receipt?
No, there is no tax receipt issued as Revenue Canada deems the purchase of a raffle (lottery) ticket to not be a donation. All lottery winnings are tax free.
Are lottery winnings taxable?
Lottery winnings are considered a windfall and not taxable in Canada. For details regarding the sale of the show home, please seek professional counsel. The only taxes the winner would be responsible for is the property tax from the day of possession. To help cover this cost, we have added a cash prize to the show home grand prizes.
Can a ticket be refunded?
Yes. However, if any ticket purchased has been entered in any draw, no refund will be issued after the draw has taken place.
Who is prohibited from purchasing tickets?
Contest rules prohibit the following people from purchasing tickets:
- Board members and senior executive of STARS
- Staff of Stride Management Corp. and their immediate family members
What is done with my personal information?
Stride Management Corp. and STARS respect your privacy. We do not rent, sell, or trade our mailing lists. The personal information collected by the STARS LOTTERY and LUCKY STARS 50/50 Lottery will be used to process ticket orders, notify winners, and send out lottery information and to contact you about future events and programs. You may opt out of our mailing/email lists at any time.
DEADLINES AND DRAW DATES
What are the deadline dates and draw dates?
Loyalty draw
- Cut-off is 11:59 p.m. on January 19, 2022
- Draw date is February 3, 2022
Bonus draw
- Cut-off is 11:59 p.m. on February 16, 2022
- Draw date is March 4, 2022
Early Bird draw
- Cut-off is 11:59 p.m. on March 3, 2022
- Draw date is March 18, 2022
Final draws
- Cut-off is 11:59 p.m. on March 23, 2022
- Draw date is April 7, 2022
LUCKY STARS 50/50
- Cut-off is 11:59 p.m. on March 23, 2022
- Draw date is April 7, 2022
Where will the draws take place?
ALL draws will take place at 3950 12th Street NE, Calgary, AB. Any persons wishing to view any of the draws may do so at the above locations on the draw date(s). Call 403-508-7313 for specific times.
PRIZES
How many prizes can be won?
2,869 total prizes will be awarded.
What is the total retail value of all the prizes?
$4,855,200
What are the Grand Prizes?
There are three Grand Prizes worth over $3 million:
1 - Furnished show home plus $20,000 cash – Calgary
1 - Furnished show home plus $20,000 cash– Edmonton
1 - Furnished show home plus $20,000 cash – Lethbridge
What is the Loyalty draw prize?
There is one Loyalty draw prize worth $100,000
What is the Bonus draw prize?
There is one Bonus prize, a travel voucher for $100,000 plus $50,000 cash. This travel voucher is valid for five years and for a maximum of four separate bookings which must be inclusive of land and sea services.
What is the Early Bird Prize Package?
Your Lakeside Mountain Retreat package worth over $750,000
What are the other 2,863 prizes?
2 vehicles, 8 vacations, 457 cash prizes, 6 fitness equipment prizes, 250 luggage prizes, 19 Epic Experience prizes, 625 Gift Card prizes, 200 Lotto prizes, 320 home & outdoor prizes and 976 electronic prizes.
What is the LUCKY STARS 50/50 prize?
Cash value of the LUCKY STARS 50/50 is 50% of ticket sales to a maximum of $4.5 million payout.
Do I have to purchase a ticket for the STARS Lottery to purchase a ticket for the LUCKY STARS 50/50 Lottery?
No, you can buy the LUCKY STARS 50/50 tickets without purchasing a ticket for the STARS LOTTERY.
Does STARS Lottery or LUCKY STARS 50/50 contact prize winners to request payment of any kind to cover taxes, shipping, etc.?
NO, you are not required to pay for shipping or pay to claim a prize. If you do receive a call and are asked for payment, please do the following:
- Document as much information as possible regarding the call
- Call the Government of Canada Anti-Fraud Centre at 1-888-495-8501 to report the fraud attempt
WINNERS
How and when will the winners’ names be available?
A full list of lottery winners will be posted on the STARS LOTTERY website (starslottery.ca) no later than 10 days after the final draw.
How will winners be notified?
A STARS representative will attempt to contact major prize winners Loyalty, Bonus, Early Bird prize, Lucky STARS 50/50, three show homes and two luxury vehicles by phone. All winners will be notified in writing by mail. If a winner cannot be notified after a period of six months from the draw date, their prize will be donated to a charitable beneficiary approved by Alberta Gaming, Liquor and Cannabis.
Are ticket purchasers eligible for all prizes?
Ticket purchasers are eligible for all 2,869 prizes provided their purchase was completed before the applicable draw deadline.
How are the draws conducted?
The lottery draws will be conducted using an RNG (Random Number Generator) system. The winning raffle draw number shall be determined from the pool of sold lottery ticket numbers.
Do prizes have to be accepted “as is”?
Prizes must be accepted as awarded. There will be no cash or “in lieu of” option with the exception of the Bonus prize, the two choose your luxury vehicle packages and the eight Custom Travel vacation packages. Restrictions may apply. Please call us at 403-508-7313 for any questions.
Lottery prizes are tax-free and winners are not obligated to live in the show home.
What is the license Number for the STARS Lottery?
579127
What is the license Number for the LUCKY STARS 50/50 Lottery?
579128
SHOW HOME INFORMATION
What hours are the show homes open?
With the current health restrictions in the province of Alberta, and our commitment to keeping you safe, we have decided to not open the homes to the public.
CALGARY SHOWHOME - 44 Creekside Green SW
EDMONTON SHOWHOME - 6167 Carr Road
LETHBRIDGE SHOWHOME - 1401 Halifax Road West
LOTTERY MANAGEMENT
Who is the project manager?
Dean Faithfull, President, Stride Management Corp., 3950 – 12 Street NE, Calgary AB T2E 8H9,
WHO PROVIDES OPERATIONAL SUPPORT for the Lottery?
Stride Management Corp., 3950 – 12 Street NE, Calgary AB T2E 8H9 is responsible for the processing of all ticket requests, issuing and mailing of tickets to ticket purchasers, supervising the draws and notifying all winners in writing. They also manage the call centre at the address above.
OTHER
How many years has the STARS Lottery been operating?
The 2022 lottery will be the 29th annual lottery.
How will the proceeds from the STARS Lottery be used?
Proceeds from the STARS LOTTERY go to STARS to assist with the costs of providing air ambulance service from its three bases in Alberta: Calgary, Edmonton and Grande Prairie. It costs approximately $10 million annually to run a base.
If I wanted to donate to STARS, or have questions about STARS, where can one call for information?
Call:
- STARS in Calgary: 403-295-1811
- STARS in Edmonton: 780-890-3131
- STARS in Grande Prairie: 780-830-7000
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
For information about the calendar campaign, where can one call for information?
Phone: 403-216-1040 or 1-877-778-8288
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
For information about the STARS direct mail program, where can one call for information?
Phone: 1-855-516-4848
Mail: STARS Head Office, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
Who should be contacted for further information about the STARS Lottery?
For further information, contact Dean Faithfull. In Calgary and area, call 403-508-7313, outside of Calgary, call 1-855-782-7768.